Find answers to common questions, resolve issues quickly, and get the most out of MYNQ AI. Can't find what you're looking for? Our support team is here to help.
Cause: Complex processing or server overload
Solution: Try again with simpler inputs or during off-peak hours. Break large tasks into smaller chunks.
Cause: Monthly credit limit reached
Solution: Upgrade your plan or wait until next billing cycle when credits reset.
Cause: Too many requests in short time period
Solution: Implement request throttling in your code. Free tier: 100/hour, Pro: 1000/hour.
Cause: Input doesn't meet tool requirements
Solution: Check minimum length requirements and input format specifications in tool documentation.
Cause: Memory limit reached or tool conflict
Solution: Start a new conversation or review agent configuration for tool compatibility.
Cause: Invalid or expired API key
Solution: Regenerate API key from dashboard settings and update your integration.
Credits are consumed when you use AI tools. Each tool has a different credit cost based on complexity. Free accounts get 10 credits, Pro accounts get 500 credits monthly. Credits reset on your billing date and unused credits expire.
Payment declines usually occur due to insufficient funds, expired cards, or bank security measures. Try using a different payment method or contact your bank. You can also reach out to our support team for assistance.
Yes, you can change your plan anytime from your account settings. Upgrades take effect immediately, while downgrades take effect at the next billing cycle. Any unused credits will be forfeited when downgrading.
You can cancel your subscription from your account settings under the billing section. Your account will remain active until the end of your current billing period, after which you'll be moved to the free tier.
Processing times vary by tool complexity and current server load. Simple tools (1-2 credits) typically complete in 30-60 seconds, while complex tools (3-4 credits) may take 2-5 minutes. If processing exceeds 10 minutes, try refreshing and running again.
No, credits are only charged for successful completions. If a tool fails due to a system error, your credits will not be deducted. However, if the failure is due to invalid input, the credit may still be consumed.
Output quality depends heavily on input quality. Provide detailed, specific inputs with clear context. Review our tool-specific guides for optimization tips. You can also try rephrasing your input or adding more detail.
Most tools support multiple languages for input, but output quality may vary. English typically provides the best results. For non-English inputs, be extra specific and provide context to help the AI understand your requirements.
First, verify that all selected tools are functioning individually. Check your agent's configuration settings and ensure the tool combination makes sense for your use case. Review the agent's conversation logs for clues about where issues might be occurring.
You can share agents through the agent settings. You can make agents public (discoverable by all users) or share privately with specific users using their email addresses. Shared agents will use the credits of whoever runs them.
Common API issues include: invalid API keys, incorrect endpoint URLs, missing required headers, and rate limit exceeded. Check your API key is active, ensure you're using HTTPS, and verify the request format matches our documentation.
Yes, you can process multiple items through our API or by creating agents that handle batch operations. Be mindful of rate limits and credit consumption. For large batch jobs, consider spreading requests over time or contacting us for enterprise options.
We use enterprise-grade encryption for data in transit and at rest. Your data is processed securely and is not used to train our models. We comply with GDPR, CCPA, and other privacy regulations. Data is automatically deleted according to our retention policy.
Yes, you can request data deletion through your account settings or by contacting support. We will permanently delete your data within 30 days of the request, except where required by law to retain certain information.
Only you have access to your data and results. Our staff may access data only for troubleshooting purposes and only with your explicit consent. We never share, sell, or use your data for training purposes.
While we have strong security measures, we recommend avoiding highly sensitive data like SSNs, medical records, or financial details unless absolutely necessary. For enterprise customers, we offer additional security features and compliance certifications.
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Best for: Learning how to use features
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Best for: Account issues, billing questions
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Best for: Best practices, use case discussions
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Best for: Technical problems, urgent billing issues
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